CLIENT SERVICE DIRECTOR, ADVERTSING PRACTICE

September 5, 2022
Application ends: September 29, 2022
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Job Description

SKILLS + COMPETENCIES

  • More than 12 years’ industry or agency experience
  • Solid industry expertise
  • A strategic business advisor/ senior client counsel
  • Passionate, curious and a self-starter
  • A good leader with strong management capabilities
  • Able to have tough conversations
  • Able to sell and to assist in driving new business
  • Open to facilitating the teaching and mentoring/ coaching process
  • Ability to draft high client business briefs and reports
  • Resilient & resourceful
  • Experience in project management – developing, managing, tracking, resourcing, budgeting & measurement
  • University degree/ Tertiary qualification. MBA and CIM Diploma in Marketing are also desired

RESPONSIBILITIES

  • Client service leadership
  • Oversee all day-to-day client queries and support
  • Overall ownership of all day-to-day client deliverables
  • Key stakeholder management – management up and down both internally and externally
  • Emerging leadership and honing abilities to provide client counsel across the department
  • Work closely with Senior Counsel for the overall growth of the business

PEOPLE

  • Responsible for daily supervision of internal business teams to ensure timely delivery of deliverables
  • Delegates effectively, knowing what tasks should be done by subordinates and assigning them
  • Manages time effectively, meets deadlines, pays attention to detail and ensures that practice team/support units deliver on team objectives
  • Participates in training up support team members on industry and client specific information
  • Builds strong relationships with key internal stakeholders and clients
  • Emerging leadership skills requiring refinement

CONSULTING

  • Supports the Senior Counsel in providing strategic, crisis and senior level communications counsel to their clients
  • Supports the Senior Counsel in managing organic growth and driving new business
  • Has specific industry knowledge, niche and insights and utilizes them to support new business strategy
  • Reviews and approves all key client deliverables and ensures timely delivery
  • Tracks industry trends and offers new ideas to clients
  • Provides monthly indicators on allocated business to deliver quarterly forecasts
  • Works towards ensuring that annual fees are on budget
  • Manages multiple accounts independently
  • Demonstrates clear understanding and interest in client’s business
  • Demonstrates creative and strategic thinking
  • Serves as liaison between client and other contracted third-party suppliers as needed
  • Is a confident presenter

BUSINESS ACUMEN

  • Ability to support Senior Counsel/ Director – Advertising Practice in identifying new business opportunities
  • Supports revenue and account profitability in line with what was projected
  • Delivers on allocated elements of financial deliverables including over-servicing levels, debt collection, contract completion and LPOs
  • Supports the new business process with Senior Counsel/ Director – Advertising Practice
  • Assists Senior Counsel in identifying new business opportunities
  • Supports Practice in compiling and entering team for industry awards
  • Actively involved in compiling external presentations/seminars to raise the profile of TBWA Integrated, work closely with Senior Counsel /Director – Advertising Practice in execution of this
  • Has knowledge and understanding of client contract and is responsible for compilation of monthly activity reports
  • Identifies incremental business opportunities on current accounts