Maureen Mungla

About Candidate

A passionate, experienced and focused marketing, account management, sales & business development specialist. Over the years, I have honed my skills in client relationship management, marketing, sales, project management, business development and administration. My attention to details, critical thinking, people-centric nature, resourcefulness, passion, winning attitude and team spirit have enabled me to successfully perform my roles while providing leadership and support within a dynamic client service unit as I exploit interdepartmental synergies.

Location

Education

D
Degree 2000 - 2004
USIU - Africa

B. Sc. International Business Administration - Marketing & Management

Work & Experience

H
Head of Client Service January 2, 2015
PVG Kenya Ltd

Strategic planning development and Implementation; Client Relationship Management; Stakeholder Engagement; Internal Collaborations, Team Management, Process Accuracy & Efficiency, Learning & Growth; 3rd Party Management; Networking; Market Research; Budget Management; Portfolio Management; Project Management; Business Development, Performance Evaluation and Reporting.

S
Senior Account Manager
PVG Kenya Ltd

Client Relations Management; Stakeholder Engagement; Internal Collaborations, Team Management, Process Accuracy & Efficiency, Learning & Growth; Performance Monitoring & Reporting; Portfolio Management; Client Acquisition & Retention; and Market Research.

K
Key Account Manager
Unilever Kenya Ltd

Customer Relationship Management; Account Strategy Development, Implementation & Management; Account Planning; Sales target achievement; Service Level Agreement Negotiation & Management; Performance Evaluation and Reporting; Gap Analysis & Market Research; Data Analysis; Project Management; Trade Marketing Operations, Stakeholder Engagement.

C
Customer Service Manager - Sales Operations
Unilever Kenya Ltd

Customer Relationship Management; Sales Management: Operations, team target generation & Field Sales Support; Supply Chain Management: Order fulfilment management & Pre-Sales and Operations Planning; Distributor Management; Strategy Development and Implementation; Service Level Agreement Negotiation and Management; Team Management; Performance Evaluation and Reporting; Data Analysis

Skills

Excellent Organizational & Interpersonal Skills
Team work, Collaboration & Relationship Building
Analytical & Presentation Skills
Negotiation & Influencing
Risk & Compliance Management
Partner Relations Management
Project Management

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