Mumbi Makanga

•Looking for potential new clients and buyers. •Managing client relationships through all phases of the sales cycle. •Working closely with operations and customer support to ensure customer satisfaction. •Assisting customers with complaints or inquiries related to products, services, or purchases. •Developing, implementing and managing our social media strategy •Developing strong relationships with key accounts to maintain a high level of service and client loyalty. •Providing customers with an expected budget, payment agreements, and delivery estimates. •Conducting post-sale follow ups in order to assess and assist customers with any problem or inquiry they may have. •Keeping up-to-date on current market changes and trends and carrying out competitor analysis.

Responsibilities: a) Agency and Property Management • Promote sales of properties through advertisements, open houses, and participation in multiple listing services. • Contact property owners and advertise services to solicit property sales listings. • Contact current or potential customers to promote products or services. • Coordinate appointments to show homes to prospective buyers. • Arrange meetings between buyers and sellers when details of transactions need to be negotiated. • Responsible for developing promotional strategies and steering their implementation to generate quality leads for all sales segments. • Promote products and services and content over social media in line with the company’s marketing plan and goals. b) Valuation Services • Solicit for valuation jobs from existing and new customers. • Organize for partnerships with the banks for valuation jobs. • Work together with the valuation team to deliver an excellent service. • Receive proper documentation – copy of the title, letter of instructions. • Handle clients – communicate, receive instructions etc.

• Creating brand and product awareness by maintaining communication with industry professionals. • Managing and assisting the sales team to ensure sales targets are met. • Managing the marketing, advertising and sponsorships processes. • Setting up and attending industry professionals’ presentations to introduce our product range and get plans for design / quotation purposes. • Identifying new opportunities through property magazines, newspapers and the internet in search of new opportunities. • Training marketing assistants and consultants. • Creating and spearheading E-marketing tools I.e. Social websites (like Facebook / Twitter), promotional emails and web advertising. • Creating and maintaining good customer relations with our clients to help seal deals. • Handling client complaints and issues accordingly.

• Conducting meetings and PowerPoint presentations for Architects, Project managers and real estate agents to create awareness of our products. • Interacting with property developers and making note of all their requirements, demands and advising them on the best product type for their developments. • Organizing events like exhibitions, demonstrations, and advertisement campaigns etc. as part of the various marketing strategies. • Seeking for potential business partners through advertisement on magazines, conferences, home expos and develop ideal marketing tool such as e-newsletter, face book and twitter. • Meeting with clients for negotiations sake and closing of sales. • Carrying out marketing intelligence/market research to be at par with our competitors. • Event organizing e.g. Team buildings, presentations and networking cocktails. • Contributing in interior magazines by writing articles. • Managing and maintaining events and branding equipment. • Identifying key events for Foresight interiors participation in line with our brand strategies.

• Creating awareness of product to the customers. • Providing product awareness services by familiarizing clients with different products in our showroom. • Identification of new customers and conducted market research in various similar companies. • Making presentations in ongoing projects. • Recommending measures to improve customer care service and quality. • Establishing and adjusting procedures to meet daily schedule. • Look for marketing opportunities be it in magazines, bill boards, conferences, seminars. • Management of clients files once the client is interested in our products.